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Krusell Store > Privacy Policy
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What information does PCS collect from you?
In order to better provide you with numerous products, PCS collects
two types of information about its visitors: Personally Identifiable
Information and Non-Personally Identifiable Information. Our primary
goal in collecting information from you is to provide you with a
smooth, efficient, and customized experience while using our site.
Personally Identifiable Information
This refers to information that lets us know the specifics of
who you are. Personal information is requested when you order a
product, applying for credit (through PayPal), fill out surveys, and
send us feedback. For example, this information might include your
name, billing address, shipping address, telephone number, e-mail
address, credit card or other payment information, and product
details. With this information, PCS can fill your orders and better
provide you with personalized services. If you visit PayPal available
through a link on our site or the buy-now buttons, they will
independently collect, use and share your personal information in
accordance with their own privacy policies. If you have
questions about their information practices, please read their
privacy policies. In many cases, you can find a link to their
privacy policies on the page offering the Partners' services.
Non-Personally Identifiable Information
This refers to information that does not by itself identify a
specific individual. We gather certain information about you based
upon where you shop on our site in several ways. This information is
compiled and analyzed on both a personal and an aggregated basis.
For example, this information may include the Web site's Uniform
Resource Locator ("URL") that you just came from, which URL you next
go to, what browser you are using, and your Internet Protocol ("IP")
address. A URL is the global address of documents and other
resources on the World Wide Web. An IP address is an identifier for
a computer or device on a Transmission Control Protocol/Internet
Protocol ("TCP/IP") network, such as the World Wide Web. Networks
like the Web use the TCP/IP protocol to route information based on
the IP address of the destination. In other words, an IP address is
a number that is automatically assigned to your computer whenever
you are surfing the web, allowing web servers to locate and identify
your computer. Computers require IP addresses in order for users to
communicate on the Internet, browse and shop.
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Where do we collect information from you and how do
we use it?
Our primary goal in collecting personal information is to provide PCS
visitors with a superior customized online experience. We use the
customer contact information to fill orders, contact purchasers to
inform them of their order status, to send promotional information, to
enhance the operation of our site and administer our systems.
Demographic data also may be collected at our site from third party
advertising servers or content servers, who provide us with the zip
code and area code associated with a visitor's server, along with
pages viewed on our site. We review the actions of the PCS visitors on
an aggregate basis to determine customers' preferences. PCS also does
research on our visitors' demographics, interests, and pages viewed
based on the information provided to us during ordering, a promotion,
from our server log files, from contests, drawings or surveys. We will
use this data to tailor the visitor's experience at our site, to
improve our marketing and promotional efforts, to statistically
analyze site use, to improve our product offerings, and to customize
our site's content, layout, and services. We receive reports from
third party ad servers and content servers that tell us how many ads
were presented and clicked upon or what content was served.
We may also share your personally identifiable information with third
parties who provide services to us, our customers and web site
visitors. Those third parties include authorized contractors,
temporary employees and consultants and other companies working with
us (collectively, "agents") where we believe it to be appropriate (in
our sole discretion), we will ask our agents not to disclose or use
your personal information for purposes other than to provide services
to you or PCS.
We gather information in the following ways:
Shopping
We collect IP addresses for the purposes of system administration,
to gather broad demographic information, to enable ads to be served on
our site, to report Non-Personally Identifiable Information to our
advertisers, and to monitor the level of activity on our site. We
collect information from visitors to our site regarding the URLs they
came from, domain types (e.g., .com or .org), their IP addresses, the
date and time of their visit or order, the number of visits and
orders, the number of visits per browsing session, the server type,
the operating system and browser type used to come to the site, the
country, state and telephone area code where their servers are
located, the pages and page titles of our site that visitors viewed
during their visit, whether the visitor's computer is enabled for Java
or cookies, browser language, applications and plug-ins, and any
search terms entered on our site.
Ordering
When you order from us, we collect personally identifiable information
from you. If you order one of our products or services, we will
collect and maintain your name, e-mail address, billing address,
shipping address, telephone number, product selections, credit card or
other payment information, order number, referring URL, IP address,
page you bought from and a password. We collect this, and other
information, as disclosed in this Policy, in order to fill your order,
to communicate with you about your order and to send you promotional
materials. Before confirming your order, you will have the opportunity
to review the product order form and make changes and additions to the
information it contained and these changes will be automatically kept
for future use.
Online Surveys
and Polling
In order to improve our services to you, we ask some of our customers
to voluntarily complete surveys, which may be collected by an
independent third party. Individual survey answers are confidential,
although Non-Personally Identifiable Information is collected and
disclosed to third parties. If you do not wish to participate in a
survey, simply decline to participate when asked.
Newsletters &
Promotional E-mails
We offer free newsletters and promotional e-mails as a service to our
customers. We will send you newsletters and e-mails periodically
listing current specials and deals. To stop receiving our newsletter,
send an e-mail to us at
Unsubscribe@pcs-ltd.com.
Contact
Information and Third Party Data
If you contact PCS or our customer service representatives by e-mail
or letter, we may keep a record of your correspondence or comments. If
you report a problem with our site, we may collect such information in
a file specific to you. If you contact us through our feedback area,
we may ask for your name, e-mail address and order information in
order to send you a reply. If other users or third parties send us
correspondence about your activities or purchases on our site, we may
keep the information in a file specific to you.
Customer
Service
We reserve the right to use a third party to help us provide customer
service. In order to help you most effectively, we provide them with
your order information.
Warranty
Information
Our warranty programs may be administered by third party warranty
companies. When you purchase a warranty, we may pass along your name,
address, telephone number, e-mail address, warranty purchased and
information about the product purchased to the warranty company.
Advertising
We display advertisements on our site. By knowing a little about you,
PCS will be able to deliver more relevant advertisements and content
to you in the form of targeted banners and promotions. For example,
advertisers give us an advertisement and tell us the type of audience
they want to reach (e.g., buyers of Palm Pilots, IPaq and Jornada).
PCS takes the advertisement and includes it in a PCS e-mail to prior
customers meeting that criterion. We may also have third-party
advertising servers display ads linked to certain search terms that
you have entered, or to certain pages that you are viewing. In this
process, advertisers never have access to individual account
information. Additionally, PCS may share aggregated data with
advertisers, but only after asking for your explicit permission.
We also track customers' traffic
patterns throughout their online session, including which pages,
information and advertisements a customer views while using the site
and what items they place in their basket or purchase. We use your IP
address to diagnose problems with our servers, software, to administer
our site and to gather demographic information.
Cookies
At this time we do not use cookies on our site; other websites that
you may use to complete your transaction may very well use cookies.
Please refer to their privacy statement for more information on how
they may use cookies to complete your transaction.
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Who is collecting your information?
Ad Servers and Content Servers: We may use third party ad servers or
content servers to serve ads or other information both on and off our
site. Those third parties may use "action tags" throughout the site to
count the number of visitors who click on a banner ad or other
information and to track the number of customers who continue on to
make a purchase. They may also place their own "cookie" on your
computer to help those ads to run. We do not provide them with any of
your Personally Identifiable Information. For more information about
the information they collect, please see the section "Use of Cookies"
below.
Financing Services; we use PayPal to provide credit card services.
Those lenders collect personally identifiable information to provide
their financing services. To see the privacy policy for PayPal,
click here.
Links and Banner Ads to Third-Party Sites: Please be aware that our
site may contain links to other sites on the Internet that are owned
and operated by third parties. The information practices of those
websites linking from or to our site are not covered by this Policy.
These other sites may send their own cookies to users, collect data,
or solicit personal information. Additionally, other companies or ad
servers, which place advertising on our site, may collect information
about you through the use of cookies when you view or click on their
advertising. We cannot control this collection of information. You
should contact advertisers directly if you have any questions about
their use of the information that they collect.
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With whom do we share your information?
Fulfillment: The information collected by PCS is used for processing
orders, keeping you informed about your order status, for statistical
purposes, for improving our site and its performance, to serve ads,
and to notify you of products or special offers that may be of
interest to you. We will disclose your Personally Identifiable
Information to third parties to charge your credit card, fill your
order, deliver your order, provide customer service, provide you with
credit and deliver promotional e-mails to you from PCS. For example,
we must release your credit card information to the card-issuing bank
to confirm payment; and release your address and telephone information
to the delivery service to deliver products that you ordered.
Other Parties: We do not sell, trade, or rent your Personally
Identifiable Information to others without your consent. We may
provide Non-Personally Identifiable Information about our customers'
sales, traffic patterns, and related site information to third
parties, but these statistics do not include any Personally
Identifiable Information. We may release account information when we
believe that such release is reasonably necessary to enforce or apply
our Terms and Conditions or to protect the rights, property, and
safety of PCS, our users, or others. If customers do not pay us for
products ordered, we may submit their account information to a third
party collection agency.
Data Analysis Agents: The information collected by or for PCS. may be
provided to an outside company for the purpose of analysis. That
analysis is to help us to improve our site and product selection, and
to notify you of special offers that may be of interest to you. That
data analysis agent may not share any Personally Identifiable
Information with others, or use it for any other purpose than to help
PCS.
Compliance with Service of Process or Law Enforcement: Occasionally
PCS may be asked by law enforcement or judicial authorities to provide
Personally Identifiable Information to the appropriate governmental
authorities. We will disclose Personally Identifiable Information upon
receipt of a court order, subpoena, or to cooperate with a law
enforcement investigation, without prior notice to you. PCS fully
cooperates with law enforcement agencies in identifying those who use
our services for illegal activities. We reserve the right to report to
law enforcement agencies any activities that we in good faith believe
to be unlawful.
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How can you update or
correct your Personally Identifiable Information?
We believe you should have the ability to access and edit the personal
information that you have provided to us. During the online ordering
process you can review, change, or delete the information that you
have submitted. You may change any of your personal information in
your account online at any time. We encourage you to promptly update
your information if it changes. You may ask to have the information on
your account deleted or removed; however, because we keep track of
past purchases, you cannot delete information associated with past
purchases. Also, as a security measure we "back up" the data stored on
our systems, and such prior information cannot be completely removed
from our databases. As a result, you should not expect that all of
your Personally Identifiable Information will be completely removed
from our backed-up databases. If you have questions, you may also
email us at:
ComplianceOfficer@pcs-ltd.com
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What are your choices
regarding collection, use, and distribution of your information?
Email: We may from time to time send you e-mail or other
communications regarding current promotions, specials and new
additions to the PCS site. You may "opt-out," or unsubscribe from our
newsletters by following the unsubscribe instructions in any e-mail
you receive from us, or by sending an e-mail to:Unsubscribe@pcs-ltd.com
after doing so, PCS users will not receive future communications or
mailings unless they open a new account or enter a contest.
Ad-servers and other Content Servers: You may also set your browser so
that it will not accept "cookies" to prevent assignment from the ad
server of a unique identifier; however, you may not be unable to shop
on our site if you do so.
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What security precautions are in place to
protect against the loss, misuse, or alteration of your information?
In order to most efficiently serve you, credit card transactions and
order fulfillment are handled by established third party banking,
processing agents and distribution institutions. They receive the
information needed to verify and authorize your credit card or other
payment information and to process and ship your order. For more
information, you may contact us at:
accounting@pcs-ltd.com.
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A special note about children's privacy
You must be at least 18 years old to have our permission to use this
site. Our policy is that we do not knowingly collect, use or disclose
Personally Identifiable Information about visitors under 18 years of
age. If you are the parent
or guardian of a minor under 18 years of age and believe that they
have disclosed personally identifiable information to us, please
contact us at
ComplianceOfficer@pcs-ltd.com so that we may delete the minor's
information and cancel any and all orders made by said minor.
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PCS and third-party
use of "cookies" and "action tags."
PCS Cookies: When you use our site we will store cookies on your
computer in order to facilitate and customize your use of our site. A
cookie is a small data text file, which a Web site stores on your
computer's hard drive (if your Web browser permits) that can later be
retrieved to identify you to PCS.. Our cookies store randomly assigned
user identification numbers, the country where you are located, and
your first name to welcome you back to our site. The cookies make your
use of the site easier, allow you to retrieve an earlier shopping
cart, make the site run more smoothly and help us to maintain a secure
site. You may be unable to shop on our site without your browser set
to accept cookies.
Our third-party ad servers will occasionally use outside agents, whose
computers will serve ads on our site in the same manner and under the
same conditions as above. In addition, other ad serving companies or
advertisers may place banner ads on our site in the same manner as
above, but we do not disclose to them any Personally Identifiable
Information.
E-mail Distributor's Use of Action Tags: Our third-party e-mail
distributor may use action tags. They may, for example, keep track of
when a promotional e-mail is opened and provide PCS with ongoing
aggregated reports of how many customers have responded.
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You should carefully
review privacy policies of any third party sites accessible from PCS.
Other sites accessible through our web site have their own privacy
policies and data collection, use and disclosure practices. Please
consult each site's privacy policy. PCS is not responsible for the
policies or practices of third parties. Please be aware that this site
may contain links to other sites on the Internet that are owned and
operated by third parties. The information practices of those web
sites linked to PCS are not covered by this Privacy Policy. These
other sites may send their own cookies to users, collect data, or
solicit personal information. Additionally, other companies that place
advertising on our site may collect information about you when you
view or click on their advertising through the use of cookies. We
cannot control this collection of information. You should contact
these advertisers directly if you have any questions about their use
of the information that they collect.
On behalf of various sponsors, PCS may provide sponsored links to
third-party web sites. If you click on a sponsored link or banner ad,
a "window" or "frame" containing a third-party's web site may appear
in the foreground with the PCS. web site in the background. Unless you
are on PCS's web site, any time that you have moved to a window, you
should assume that your personal information is being collected, used
and disclosed in accordance with the windowed site's privacy policy
(if any). If you are unsure as to whose privacy policy applies, please
contact us by e-Mail at
ComplianceOfficer@pcs-ltd.com or by sending a letter to the
address below.
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Contacting PCS.
about privacy questions or concerns
If you have any questions about this Privacy Policy, the practices of
this site, or your dealings with this site, please contact PCS by
sending a letter to:
Attn:
Privacy Compliance Officer
Pride Communication Services.
One World Trade Center
PO BOX: 32264
Long Beach, CA. 90832-2264
You may also contact us by e-mail at
ComplianceOfficer@pcs-ltd.com
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Privacy Policy changes
This Privacy Policy was last changed on June 27, 2003. If PCS makes
changes to any terms or conditions of the Privacy Policy, the changes
will be posted in this document so that you will always know what
information we gather, how we might use that information and to whom
we will disclose it. We may change, modify, add or remove portions of
this Policy at any time, and any changes will become effective
immediately upon being posted unless we tell you otherwise.
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